Secure

Like many of the chapters in this book, this one was full of practical and useful information.  Security is a valid concern especially for libraries and other public places.  Patrons want to make certain that if they use their own computers that there won't be any difficulties.  The same holds true if patrons use the library's equipment.  How easy it would be to pass on the inevitable technological problems to someone else.  However, doing so completely negates the purpose of staff.  Yes, part of it is to help patrons find books and other reading material, but part of it is to find the answers to the technological questions. 

It is sometimes odd to think about what is secure and what is not.  Before computers all anyone had to do was lock the door to their home and they would assume they were safe.  Actually, in the beginning of the twentieth century and previous centuries many people did not lock their doors at all because they thought they were safe.  Computers and particularly widespread use of the Internet changed that.  Libraries have to find a way to guard against theft identity and the more traditional kind.